Meet the Batch Team: Brittany Dufaud, Gift Concierge

Meet the Batch Team: Brittany Dufaud, Gift Concierge

Meet Brittany Dufaud, our Gift Concierge, who has never frowned in her life and inevitably brings a sparkling smile to the face of every person she meets. 

Brittany, tell us a little about your position at Batch.

I create and fulfill custom gift requests for a variety of occasions. Communicating through email, phone, text or in person (socially distanced), I work one-on-one with people to curate the perfect gift.

Where are you from, and how long have you been in Nashville?

I'm originally from Colorado Springs, Colorado, and I have been in Nashville for 3 years.

What's your favorite part about your job as Gift Concierge?

Even though we are packing boxes all day and answering similar requests, every day is different. My job gives me a chance to get creative and personal with each customer.

[Read more about our team members and their favorite products in the Meet the Batch Team series.]

In your opinion, what are the best items that we carry at Batch?

I love the White Sands candle from The Roosevelt Supply Co., everything from ABLE, SYP Coffee, Goo Goo Clusters, and Juwon Enamel Nail Polish.

What items would you put in a batch for a loved one?

I spoil the ones I love when it comes to gift giving, so the more, the merrier! I usually start with a Buckle & Hide Tri-star coaster set, Goo Goo Clusters, any candle I'm obsessing over at the time, Willa's Tennessee Whiskey Shortbread, and I'll throw in a beauty product - something from Nash & Jones or Thistle Farms for my girls, and an Olivina Men product for my guys.

[Read more about our makers in the Meet the Maker series.]

What things do you enjoy outside of work?

Back in the day I used to be a competitive dancer (started at age 2), so whenever I get the chance I try to take a class here and there. Other than that, I love hiking and I have taken on weight lifting over the past few years. 

Favorite spot in Nashville and why?

Before Covid, I loved going to the movies and doing spontaneous things. Luckily Covid hasn't taken away hiking at Radnor Lake and being outside from me. (Fun fact, I didn't have a car for most of the time while living in Nashville. I walked everywhere that I could.) 

Favorite musical artist, and why?

Ben Folds all day. Let's talk about his piano talent!

Have you picked up any new hobbies, skills, or habits since Covid shut-downs began?

I love make up, skin care and hair. Since we have more time on our hands at home, my boyfriend lets me pamper him if I annoy him enough.

If you could choose to do anything for a day, what would it be?

Spend the entire day with puppies, dogs, and more dogs. I have an obsession with animals, no matter the kind, but dogs are my favorite. I believe I am an animal whisperer. RIP to my perfect pup, Mya, who went to doggie heaven a year ago.

Aside from necessities, what could you not go a day without?

Laughing. I'm not sure how to live a life that doesn't involve humor. Oh and of course coffee! 

What about Batch excites you the most?

I love that Batch supports other small businesses. Batch is run by wonderful people who genuinely care about their employees. Also, who doesn't love getting a batch box in the mail?

Any interesting facts or final thoughts?

Stop signs used to be yellow!

What the team has to say about Brittany

Heather: "The thing that stands out most to me is Brittany's smile and always-cheerful disposition. The girl never has a bad day! She is such an asset to me with her product knowledge and creative photography. Whether she is helping a client or a team member, she always gives 100%. 

Rob: "Brittany is always ready, willing, and able to help. I don't think she knows the word "can't" because she always takes care of whatever is asked of her—whether by a customer, team member, or even me. She not only hops on any task, she does it right and promptly. I can always count on Brittany."

Nancy: "I like the way Brittany thinks outside of the pun intended. Watching her creatively curate happiness is so fun."

Sam: "She's always happy to help the customer find the perfect gift - always thinking creatively about what will make an impact to the giver and recipient. And, let's never forget to thank Laurence for inviting her into our lives." 

Thanks for your hard work and dedication, Brittany! We are so glad you are a part of the Batch team.

Don't forget to shop Brittany's picks!